These Terms of Service ("Terms") govern access to and use of Casebound, a practice-management platform for Canadian immigration law firms and Regulated Canadian Immigration Consultants (RCICs), operated by Mecon Immigration Inc., operating as Casebound ("Casebound," "we," "us"). By creating an account or using Casebound, you agree to these Terms on behalf of yourself and, if you are creating a firm account, on behalf of your firm.
1. Who this is for
Casebound is built for licensed immigration lawyers, RCICs, and authorized staff acting on their behalf. By creating an account you represent that you are authorized to practice immigration law or consulting in Canada, or that you are staff acting under the supervision of someone who is, and that all information you provide is accurate.
2. Your account and firm workspace
- Each firm operates in its own isolated workspace; firm data is not visible to other firms.
- You are responsible for safeguarding your account credentials and for all activity under your account, including actions taken by anyone you invite as a firm member.
- Casebound uses email-code multi-factor authentication on password sign-ins as a security control. Do not disable or circumvent it.
- You must notify us promptly of any unauthorized use of your account.
3. Client data — your firm is the controller, Casebound is the processor
When you use Casebound to manage a client's intake, agreements, applications, documents, or invoices, your firm is the party responsible (the "controller" under Canadian privacy law) for that client's personal information. Casebound acts as your firm's service provider (a "processor"), storing and processing that data only to provide the service to you. Your firm remains responsible for:
- obtaining any consent required from your clients to collect and store their information;
- the accuracy of the information entered into the platform;
- complying with your regulator's rules (e.g. CICC Code of Professional Conduct, or your law society's equivalent) and with PIPEDA and any applicable provincial privacy legislation; and
- responding to your own clients' requests to access, correct, or delete their data.
The same applies to people who contact your firm through its public enquiry form or booking page before they become clients.
4. Your enquiry form and booking page
Each firm can publish an enquiry form and a booking page where prospective clients answer the firm's questions and book a consultation from the firm's availability. If you publish them:
- you are responsible for the questions you ask, for not collecting more than you need, and for your consultation types, prices, availability and meeting links;
- you agree to honour the consultations booked through them, or to cancel and tell the person promptly;
- Casebound sends the booking confirmations, changes, reminders and calendar invites on your firm's behalf, from Casebound's email domain with fixed wording, and may limit how many are sent to prevent abuse; and
- enquiries that do not become clients are deleted automatically after the retention period you choose (see the Privacy Policy).
5. The browser extension
On eligible plans, practitioners can use the Casebound Chrome extension to fill IRCC's Representative Permanent Residence portal, and a client's Express Entry profile in IRCC's online services, from an application your firm has finalized in Casebound. If you use it:
- use it only for clients you are authorized to represent, through your own IRCC representative account, and in line with IRCC's terms of use for its online services;
- review every page it fills before you save it. The extension never saves, submits, signs, declares or pays anything for you, and the accuracy of what you save or submit to IRCC remains your responsibility;
- IRCC can change its portals at any time, so some pages or fields may not be filled, or may be filled differently, until we update the extension; and
- we may pause or limit the extension for some or all firms at any time, for example after a portal change, to fix a problem, or at IRCC's request.
6. Payments
Casebound charges a subscription fee for the platform itself, billed through Stripe. Retainer or fee payments between your firm and your clients are not processed by Casebound — any payment records you enter are for your own bookkeeping only, and your clients' money never moves through the platform.
The one exception is the licensed practice that offers its services directly to the public on Casebound's own site (/immigration). Its clients can pay its consultation fees and invoices online by card, processed by Stripe. Those payments, their refunds and the consultation terms the client accepts are between that practice and its clients; this does not apply to, or change anything for, any other firm.
7. Acceptable use
You agree not to:
- use Casebound for any purpose other than legitimate immigration practice management;
- upload content that is unlawful, or that you do not have the right to store;
- attempt to access another firm's workspace or data, or bypass access controls;
- reverse-engineer, scrape, or resell the platform without our written consent.
8. Intellectual property
Casebound and its underlying software remain our property. You and your clients retain ownership of the data you enter and the documents you upload; we do not claim ownership of your content, and use it only to provide the service to you.
9. Disclaimers
Casebound helps generate IRCC forms, fill IRCC's online portals and manage CICC-compliant agreements based on information you provide, but it is a software tool, not a substitute for your own professional judgment. You remain solely responsible for the accuracy and legal sufficiency of every form, portal entry, agreement, and filing produced using the platform.
The service is provided "as is" without warranties of any kind, to the extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from your use of the platform.
10. Termination
You may cancel your subscription at any time from your billing settings. We may suspend or terminate an account that violates these Terms or that we reasonably believe poses a security risk to other firms on the platform. On termination, you may export your data for a reasonable period before it is deleted — see the Privacy Policy for our retention practices.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email or an in-app notice before they take effect.
12. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or Casebound will be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
13. Contact
Mecon Immigration Inc., operating as Casebound. Questions about these Terms can be sent to support@casebound.ca.